These Terms of Use ("Terms") are a binding agreement between you ("you" or "User," whether a Client, a Freelancer, a guest, or a registered user) and Loxala Global, Inc. ("Loxala," "Company," "we," or "us"). They govern your access to and use of loxala.com, our mobile and other applications, and all related tools, features, and services (together, the "Platform").
Please read these Terms carefully. By creating an account, clicking "I agree," or otherwise using the Platform, you accept these Terms and our Privacy Policy. If you do not agree, do not use the Platform.
Eligibility
The Platform is available only to users who are 18 years of age or older and able to form a binding contract. By using the Platform, you represent and warrant that you meet these requirements. If you use the Platform on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.
Changes to these Terms
We may update these Terms from time to time. For minor or administrative changes, the updated Terms take effect when posted. For material changes, such as changes to fees, dispute resolution, or your rights, we will give you reasonable advance notice (for example, by email or an in-product notice) before they take effect, and where required by law we will ask for your consent.
Your continued use of the Platform after a change takes effect means you accept the updated Terms. If you do not accept a material change, you may stop using the Platform and close your account before it takes effect.
Our services
Loxala is an online freelance marketplace and community that connects Clients with Freelancers across a range of fields. Clients can post projects, review proposals, and engage Freelancers; Freelancers can create profiles, showcase their work, and apply to projects.
Design & Creative
Branding, UI/UX, illustration, and visual design.
Programming & IT
Web, mobile, infrastructure, and engineering.
Sales & Marketing
Growth, advertising, SEO, and strategy.
Writing & Translation
Copywriting, editing, and localization.
AI Services
Machine learning, automation, and prompts.
Business Services
Operations, finance, and administration.
The Platform provides messaging, video calls, milestone tracking, AI-assisted matching (Skill Matcher and the Loxi co-pilot), secure payments through Loxala Escrow, and the Loxala Community. We may change, suspend, or withdraw any part of the Platform at our discretion, and we are not liable if the Platform is unavailable for any period, though we will use reasonable efforts to provide continuity of service.
Accounts & security
To use most features you must register with an email and password and agree to these Terms. You agree that all information you provide is accurate, current, and complete, and that you will keep it up to date. Your account is personal to you; you must keep your credentials confidential, not share access, and log out at the end of each session, especially on shared devices.
Notify us immediately at [email protected] of any unauthorized use of your account. We may disable any credential or suspend any account if we reasonably believe these Terms have been violated. Profiles may be set public (visible to registered users) or private (visible to Clients with an active contract).
Our role: a marketplace, not a party to your contracts
Loxala provides the Platform that facilitates communication, contract formation, and payment processing between Clients and Freelancers. Contracts for services are solely between the Client and the Freelancer.
Loxala is not a party to those contracts, does not provide freelance services itself, and is not an employer, agent, or referral service. Freelancers are independent contractors, solely responsible for their own work, taxes, licenses, and compliance. We do not guarantee the quality, qualifications, or outcomes of any Freelancer or Client.
Subscriptions, fees & payments
7.1 Subscriptions
Access to certain features requires a paid subscription, available to both Clients and Freelancers. Subscriptions renew automatically for the period you select unless cancelled before the renewal date. You can cancel at any time through your account settings; cancellation stops future renewals and takes effect at the end of the current paid period. Current plans, prices, and inclusions are shown on the pricing page and at checkout before you commit.
By subscribing, you expressly request that we begin providing the subscription immediately upon payment, and you acknowledge that where you would otherwise have a statutory cancellation or "cooling-off" right (such as the 14-day right available to consumers in the EEA and UK), you lose that right once the service has been fully provided, and you agree to pay for any service already provided if you cancel during the cooling-off period.
7.2 Transaction fee
Loxala charges a transaction fee on contracts formed through the Platform. The current rate and how it is calculated are displayed on the Platform before a contract is initiated. This fee supports platform operations and payment infrastructure.
7.3 Payment processing
Payments are handled by third-party processors (for example, Stripe, and where offered Apple Pay, Google Pay, or PayPal), subject to their terms and privacy policies. You represent that any card or account you use is yours or that you are authorized to use it. We are not liable for delays or non-completion caused by a processor declining or failing to authorize a payment.
7.4 Escrow & fund release
Client payments may be held in Loxala Escrow and released to the Freelancer according to the milestones agreed between the parties, or on project completion. Released earnings may be subject to a short pending period before withdrawal. Third-party processors may apply their own charges for cancellations, disputes, refunds, or corrections; those charges are outside our control.
7.5 Withdrawals (Freelancers)
Freelancers may withdraw available earnings once they reach the minimum threshold, using a supported payout method, and after completing any required security verification. Withdrawal options, fees, processing times, minimum thresholds, and pending periods are shown in the Financial Dashboard. Freelancers are responsible for the accuracy of their payout details; inaccurate details may cause delays or additional processor fees, for which Loxala is not liable.
7.6 Taxes
You are responsible for determining and paying any taxes that apply to your use of the Platform, your earnings, or your purchases. Where required by law, we may collect tax information and withhold or report as necessary.
7.7 Refunds
Because services are performed by independent Freelancers, transactions are generally final, and subscription and transaction fees are non-refundable except where required by law. Where you have expressly requested immediate access to a subscription and waived your cooling-off right (see 7.1), no refund is due once the service has been provided. Where we offer dispute resolution (Section 15), outcomes may include a release or return of escrowed funds. Nothing in these Terms removes or limits any non-waivable statutory rights you have as a consumer.
Intellectual property in the Platform
The Platform and its contents, features, and functionality, including software, text, displays, images, video, audio, and their design, selection, and arrangement, are owned by Loxala or its licensors and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Platform for its intended purpose under these Terms. You may not copy, modify, distribute, republish, reverse-engineer, or create derivative works from the Platform except as expressly permitted, and you may not use the Platform to deliver freelance services outside it in breach of these Terms. All rights not expressly granted are reserved.
Trademarks
"Loxala," the Loxala logo, and related names, logos, and slogans are trademarks of Loxala. You may not use them without our prior written permission. Other names and marks on the Platform belong to their respective owners.
Your content and the licence you grant
You keep ownership of everything you create, upload, or share on the Platform, including your profile, portfolio, posts, messages, and project deliverables ("Your Content"). By posting Your Content, you grant Loxala a limited, worldwide, non-exclusive, royalty-free licence to host, store, reproduce, display, and distribute it only as needed to operate, secure, promote, and improve the Platform and to provide the features you use. This licence ends when you delete Your Content or close your account, except for copies retained for legal, backup, or dispute purposes, or content others have already shared.
Ownership of project deliverables is determined by the agreement between the Client and the Freelancer, not by Loxala. We claim no ownership of deliverables and do not use them to train general-purpose AI models.
You represent that you own or control the rights in Your Content and that it does not infringe anyone's rights or violate these Terms. You are solely responsible for Your Content; Loxala does not endorse it and is not responsible for its accuracy or legality.
Prohibited uses
You agree not to use the Platform:
For any unlawful, fraudulent, deceptive, or misleading purpose, or in violation of any applicable law (including export, sanctions, and data-protection laws);
To send spam, chain letters, or unsolicited advertising;
To circumvent fees by taking payments or contracts off-platform when you are required to transact through Loxala;
To upload malware or interfere with the security or operation of the Platform;
To infringe intellectual property, privacy, or other rights, or to post discriminatory, harassing, adult, or otherwise prohibited content;
To restrict or inhibit anyone else's use of the Platform, or to harm Loxala or its users.
Monitoring, enforcement & termination
We may, in our reasonable discretion, remove or refuse content, investigate suspected violations, take appropriate legal action, and suspend or terminate accounts that violate these Terms or create risk. We do not pre-screen all content and are not obligated to monitor it, but we may do so to maintain safety and quality. We may disclose information about you to authorities or to a party asserting that your content infringes their rights, as permitted by law and our Privacy Policy.
You may close your account at any time. Sections that by their nature should survive termination (including fees owed, IP, disclaimers, liability limits, indemnification, and dispute resolution) will continue to apply.
Copyright & DMCA
We respond to notices of alleged copyright infringement and terminate repeat infringers under the U.S. Digital Millennium Copyright Act. To report infringing material, send a DMCA notice to [email protected] with the information the DMCA requires (identification of the work, the material, your contact details, a good-faith statement, and your signature).
Community conduct
The Loxala Community is a space for professional networking and discussion. Users may post, comment, review, and connect, but views expressed by users are their own, not Loxala's. To keep the Community professional and safe, the following content is prohibited:
Political content, campaigning, or solicitation;
Adult, sexual, or otherwise explicit material;
Hateful, discriminatory, harassing, or threatening content;
False, misleading, or deceptive information ("fake news");
Spam, advertising unrelated to the Platform, or off-platform solicitation;
Content that is illegal or that infringes others' rights.
We may, at our sole discretion and without prior notice, remove or restrict content, issue warnings, and suspend, restrict, or permanently ban any account that violates these Terms or that we reasonably believe creates risk. We do not guarantee the accuracy of information shared in the Community; verify it before relying on it.
Disputes between users
Project disputes are primarily between the Client and the Freelancer. Where we offer dispute resolution, we may review the matter and facilitate an outcome (including release or return of escrowed funds), but we are not responsible for the result and are not acting as an arbitrator of the underlying work. To raise a platform-related concern, notify us promptly, and in any event within 30 days of the service being completed, at [email protected].
Disclaimer of warranties
To the fullest extent permitted by law, the Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components, or that it will meet your expectations. You are responsible for your own anti-virus protection and backups. Loxala is not a professional-services firm and does not provide legal, tax, financial, or other professional advice. These disclaimers do not affect warranties that cannot be excluded under applicable law.
Limitation of liability
To the fullest extent permitted by law, Loxala and its affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or relating to your use of (or inability to use) the Platform.
Our total aggregate liability for all claims relating to the Platform will not exceed the greater of the amounts you paid to Loxala in the 12 months before the claim, or USD 100. Nothing in these Terms limits liability that cannot be limited under applicable law, including for death or personal injury caused by negligence, fraud, or non-waivable consumer rights.
Indemnification
You agree to defend, indemnify, and hold harmless Loxala and its affiliates, licensors, service providers, and their officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms, Your Content, or your use of the Platform, except to the extent caused by Loxala's own breach or negligence.
Governing law & jurisdiction
These Terms and any dispute arising from them are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Subject to Section 20 (Arbitration), any suit must be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction. We may also bring proceedings to protect our rights, or seek injunctive relief, in your country of residence or another relevant jurisdiction. If you are a consumer in the EEA or UK, you may also have the right to bring proceedings in your home courts and to rely on the mandatory consumer-protection laws of your country.
Arbitration & class-action waiver
Except for claims that qualify for small-claims court and except where prohibited by law, you and Loxala agree to resolve disputes arising from these Terms through final and binding arbitration administered by the American Arbitration Association under its applicable rules, seated in Delaware and applying Delaware law. This agreement to arbitrate is mutual and binds both you and Loxala. To the extent permitted by law, disputes will be resolved individually, and you and Loxala waive any right to bring or participate in a class or representative action.
You may opt out of arbitration by sending written notice to [email protected] within 30 days of first accepting these Terms. Consumers in the EEA, UK, and other jurisdictions where mandatory arbitration of consumer disputes is restricted are not bound by this Section to the extent the law provides otherwise.
Third-party links & social media
The Platform may contain links to third-party sites and may offer social-media features for linking, sharing, and limited display of content. These are provided for convenience; we do not control and are not responsible for third-party sites or resources, and you use them at your own risk and subject to their terms. You may link to our homepage in a fair, lawful way that does not imply endorsement, and you must not frame, deep-link, or misrepresent association without our consent. We may disable links or features at any time.
Geographic restrictions, export & sanctions
Loxala is a global platform, but we make no claim that it is appropriate or available in every jurisdiction. If you access it from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. You represent that you are not located in, and will not use the Platform on behalf of anyone in, a country or group subject to applicable sanctions, and that you are not on any restricted-party or denied-persons list. You agree to comply with all applicable export-control and sanctions laws.
Consumers in the EEA & UK
If you use the Platform as a consumer in the EEA or UK, you keep all mandatory rights granted by your local law, and nothing in these Terms overrides them. Our handling of your personal data is described in our Privacy Policy, which explains the legal bases for processing, your rights, and how we handle international transfers. You may also have the right to use online dispute-resolution mechanisms made available by your jurisdiction.
General
Force majeure: we are not liable for delays or failures caused by events beyond our reasonable control.
Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, with notice.
Severability: if any provision is unenforceable, it is limited or removed to the minimum extent necessary and the rest remains in effect.
Waiver: our failure to enforce a provision is not a waiver of it.
Notices: we may give notice by email, in-product message, or posting on the Platform.
Entire agreement: these Terms and our Privacy Policy are the entire agreement between you and Loxala regarding the Platform and supersede prior understandings.
