Eligibility for Verification
- Minimum Requirement: You must have at least $100 in your available account balance to initiate the verification process.
- Once eligible, you’ll see this message on your dashboard:“Identity verification will be available once your account balance reaches $100.”
Step-by-Step Guide to ID Verification
- 1. Start Verification — When eligible, a “Start Verification” button will appear on your dashboard. Click it to begin the process.
- 2. Confirm Your Name — Enter your First Name, Middle Name (if applicable), and Last Name exactly as they appear on your official ID and bank account. Click “Confirm” to lock the information. Note: Once confirmed, your name cannot be changed.
- 3. Scan the QR Code — A QR code will be displayed on your screen. Use your phone’s camera or scanner app to continue on mobile. Alternatively, click “Continue in Browser” if you prefer to finish on desktop.
- 4. Upload Your Identification Document — Choose one of the following: National ID Card (front and back) Driver’s License (front and back) Passport (photo page only) Guidelines: Ensure your document is clear, in focus, and fully visible. A green outline means your document is correctly aligned. Errors will prompt a retry if the image is blurry or incomplete.
- 5. Language Support — Loxala’s system currently supports verification documents written in Latin-based languages, including: English Spanish French German Portuguese Italian Unsupported Scripts (require translation or alternative verification): Arabic Chinese Cyrillic (e.g., Russian) Greek Hebrew Korean Tamil Thai
- 6. Take a Live Selfie — Use your device’s camera to take a real-time selfie. Make sure your face is well-lit, clearly visible, and unobstructed (no hats, masks, or sunglasses).
- 7. Complete the Process — The system will automatically validate your documents and selfie. If successful, you’ll receive:“Congratulations! Your account is now fully verified.” If there’s an issue, you’ll see an error message and a “Retry Verification” button.
Verification Timeframe
Most verifications are processed in real time and take just a few seconds. In rare cases, additional review may be required.
Tips for Successful Verification
- Use Clear, High-Quality Images: Avoid glare, blur, or cropped edges.
- Double-Check Your Name: It must exactly match your ID and payment account.
- Use Supported Languages: Documents must be in a supported language or include a certified translation if required.
